Dave builds a Sidekick.
Parts being cut out on our CNC machine.
A stack of parts ready for the next phase.
As many of you know, we started shipping our Sidekick in May. Soon, we received a report that the drive band had jumped off the drive band pulley when a large whorl was used—something we hadn’t experienced in testing. This required immediate attention.
In examining the problem, we realized that we needed to re-design the pulley. But it wasn’t just a matter of re-design, it also meant working with our vendor to make those parts. After several more samples and testing we came up with what we feel is the best solution. But that was just the first step.
From there, the pulley needed to be manufactured by our vendor which took some time to develop the tooling and to manufacture the parts.
This is where we are now. We received a short run of parts to make sure everything was consistent and meeting our specifications. All the wheels in this first batch have been shipped. We have just received our next batch of pulleys and we’re starting to install them in the wheels now.
Regarding shipping dates: We are working in batches based on the date dealers placed their orders. We are approaching the shipments in waves. Shipments are based on the dealer order date, not on the dealer’s presale.
The original starting ship date for the Sidekick was early May. We are currently still shipping wheels with an early May ship date, making us more than a month off schedule. There are only so many wheels that we can build, test, and ship in a week baring any production interruptions.
Dealers, we would encourage you to pass on this information to your customers who have preordered Sidekicks.
So, that’s the progress report. To dealers and consumers alike, we are sorry that the delivery of your wheel has been delayed. We want you to know that we are conscious of this fact. Our goal every day is to provide a quality product in a timely fashion—and do it with good cheer.