Mini Gamp Spot Lace Runner

Contact us

Visiting Schacht

 

We welcome your visits our factory showroom and retail store. You’ll find an exhibit of our company history and many of our products on display. You are welcome to try out any of our looms and spinning wheels. Besides Schacht products, we have a variety of yarns including Brown Sheep Nature Spun in fingering and sport weight, Venne 22/2 cottolin, Bokens 8/2 unmercerized cotton, Brown Sheep Cotton Fine, Berroco Aerial, and Lang Noelle. In additional, we have a wide selection of spinning, weaving, and dyeing books.


Currently, we are not giving tours of the manufacturing area.


Our business hours are:
Monday, Tuesday, Thursday: 9am -12pm, 1pm - 4pm MT
Wednesday: 11am - 12pm, 1pm - 4pm MT
Friday: Closed
Saturday, Sunday: Closed

Policies

Returns and refunds

If you purchase a Schacht Spindle Company product that is defective, please contact our Customer Service department.

Our specialists will determine how we can best make the situation right, as quickly as possible and with minimal inconvenience to you, the customer.

If you purchase a Schacht Spindle Company product without defects and decide that you want to return the product, we will accept returns of items in resellable condition.

Our warranty policy

Your new Schacht Spindle Company product is warranted, to the original consumer purchaser, by Schacht Spindle Company, Inc., to be free of defects in material and workmanship. Schacht Spindle Company’s obligation under this Warranty shall be limited to the repair or replacement of any part or parts which may prove defective within two (2) years following the date of original new purchase by the consumer, and which Schacht Spindle Company’s examination shall disclose to our satisfaction to be thus defective.

If a problem with this Schacht Spindle Company product develops during the warranty period, first contact the Schacht Spindle Company dealer from whom you made the purchase. If you need further assistance, please contact our Customer Service Department at Schacht Spindle Company. At our option, it may be required that the product be returned to our factory freight prepaid for inspection and repair and/or replacement.

This Warranty covers normal consumer use and does not cover damage which occurs in shipment or damage which results from alteration, accident, misuse, abuse, or neglect.

This Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Payment security

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.